Compliance Outsourcing & Market Reform support

Objective
To provide firms with a compliance resource to deliver all necessary elements of the compliance function, in accordance with prevailing regulatory rules, standards and requirements.

Service Scope
The creation and implementation of, by way of bespoke Terms of Reference, business policy standards / operational controls / staff education for:

1. Handle general day-to-day business and regulatory enquiries
2. Assist in timely regulatory return / fee submissions
3. Periodical audits in relation to business and operational processes
4. Maintenance and updating of business policy standards / operational controls, as required
5. Complaints handling / monitoring / coordination / resolution / Board reporting
6. ARROWS / thematic visit coordination
7. Terms of Business Agreement maintenance with insurance undertakings
8. Review of Transaction & Document payment / recipient variations
9. Assessment of Advertising and Financial Promotions materials
10. Monthly board reports covering Regulatory & Operational Risk issues, by exception

Market Reform
Monitor Market Reform initiatives, and deliver process mapped solutions for necessary processing and system changes in relation to: